1. Introduction

The Feel Good Clinic Pty Ltd ACN 131 151 052 (“FGC”, “we,” “us,” or “our”) is committed to safeguarding your privacy and ensuring the security and confidentiality of your personaI information. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) (“Privacy Act”), the Australian Privacy Principles (“APPs”), the confidentiality obligations set forth by the Australian Health Practitioner Regulation Agency (“AHPRA”), and other privacy laws that may apply in respect of collecting personal information.

2. Scope

This Privacy Policy applies to all individuals who interact with us, including clients, prospective clients, visitors to our website, and recipients of our services. By engaging with our services or providing your personal information to us, you consent to the practices described in this policy.

In addition, this Privacy Policy applies to all directors, employees and contractors of FGC as well as any third parties who process personal information on our behalf.

3. Collection of Personal Information

We collect personal information that is necessary for us to provide our services effectively. The types of personal information we may collect include:

• Identity Information: Name, date of birth, gender, and contact details (including address, email, and phone number).
• Health Information: Medical history, treatment plans, mental health assessments, and other health data relevant to your care.
• Financial Information: Billing details, Medicare number, private health insurance information, and payment details.
• Usage Data: IP address, device data, and usage data when you interact with our website.
• Feedback and Communication History: Notes from previous communications, feedback, and any other information provided to enhance service delivery.

We collect personal information directly from you when you:

• Register for our services, schedule a consultation, or attend our clinic.
• Complete a form on our website or participate in surveys.
• Communicate with us through emails, phone calls, or other interactions.
• Consent to the use of cookies and similar tracking technologies on our website.

In some cases, we may collect information from third parties, such as healthcare providers, with your consent.

4. Use of Personal Information

We use your personal information to:

• Provide and manage our services.
• Communicate with you.
• Process payments and manage billing.
• Comply with legal and regulatory obligations.
• Improve our services and conduct quality assurance activities.

5. Disclosure of Personal Information

We respect the confidentiality of your personal information and will not disclose it to third parties except:

• To other healthcare providers involved in your care, with your consent.
• To comply with legal obligations, such as mandatory reporting requirements.
• To third-party service providers who assist us in delivering our services, under strict confidentiality agreements and data security standards.
• With your explicit consent for other purposes.

6. Data Security

We are dedicated to safeguarding your personal information. We implement robust physical, electronic, and administrative safeguards to protect your personal information from unauthorised access, alteration, disclosure, destruction, or misuse. These measures include secure storage systems, encryption, access controls, and regular security assessments to ensure only authorised personnel with a legitimate purpose have access to your personal information.

We retain personal information only as long as required for service provision or legal compliance, after which it is securely disposed of or anonymised.

7. Access, Corrections, and Complaints

You have the right to access and correct the personal information we hold about you. You may request a copy of your personal information that we hold or request the correction of any inaccurate, out-of-date, or incomplete personal information.

You may also lodge a complaint if you believe your personal information has been handled improperly. We take all complaints seriously and aim to resolve them within a reasonable timeframe.

To exercise these rights, please contact us using the details provided below. We will respond to your request in accordance with the Privacy Act.

8. Cookies and Website Tracking

Our website uses cookies and similar technologies to enhance user experience and improve functionality. Cookies may also help us analyse traffic data, user trends, and website performance.

9. Direct Marketing and Communication

We will only send you direct marketing communications and information about our services via mail or email with your consent (which may be implied in some circumstances) or as permitted by law. This may include occasional updates on clinic services, relevant health information, or marketing offers. You may withdraw consent at any time by following the unsubscribe instructions in our communications or by contacting us directly.

We do not provide your personal information to other organisations for the purposes of their direct marketing and will not sell, rent, or lease our customer lists to third parties. All communications are compliant with anti-spam laws, including Australia’s Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).

10. Use of Artificial Intelligence (AI) and Automated Processing

To enhance our service quality, we may use AI technology and data analytics to assist with clinical research, service improvements, and operational efficiency. We do not use AI in any way that does not comply with all relevant privacy and confidentiality requirements. In addition, all use of AI is strictly managed in a secure, anonymised form unless you consent otherwise.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website and, where appropriate, you will be notified via email. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at:

The Feel Good Clinic
Address: Suite 1, 59 Buckingham St, Surry Hills NSW 2010 Australia
Email: [email protected] 
Phone: +612 9212 5541

We are committed to resolving any privacy concerns promptly and effectively