Frequently Asked Questions

Helping you on the way towards Feeling Good.

The Clinic

When is the Clinic Open?
The Feel Good Clinic opening hours are:

Monday: 9am – 7pm
Tuesday: 9am – 7:30pm
Wednesday: 9am – 6:30pm
Thursday: 9am – 6:30pm
Friday: 9am – 6pm
Saturday: 9am – 3pm

The clinic is closed on Sundays and selected public holidays.

How do I access the Clinic after business hours?
The practice is on Level 1, 59 Buckingham Street in Surry Hills. The building doors are open 8.30am to 5.30pm Monday to Friday. For after hours access, please press the intercom button outside the building and a member of our reception team will let you in. Please proceed up the stairs to suite 1 where a member of our team will be waiting to greet you on your arrival.

Where is the Clinic located?
The Feel Good Clinic is located in Suite 1, 59 Buckingham Street Surry Hills. The clinic is a 5-10 minute walk from Central Station.

Is there street parking available?
Yes, metered street parking is available.

Is there disability access?
There is no wheelchair access to the clinic.


How do I make a booking?
Click here to book online. You can also call (02) 9212 5541 during open hours to speak with our friendly team.

Do I need a referral to make a booking?
No referral is required to see a psychologist, unless you wish to claim a rebate from Medicare.

How long is a session?
All sessions at The Feel Good Clinic are 50 minutes unless otherwise stated/organised.


How much does a session cost?
Fees for individual counselling sessions depend on which practitioner you see. Please see our practitioner bios for a full list of services and fees. Fees are payable at the end of your session for all appointments. If you have a Mental Health Care Plan from your GP, please make sure you bring it to the first session in order to claim the rebate for individual sessions. Medicare do not provide rebates for couples counselling or family therapy.

When is payment required?
Payment is required at the end of your face-to-face or telehealth appointment and can be made by cash, credit card or EFTPOS. We can process your medicare or private health insurance claims at the time of your session.

Is bulk billing available?
The Feel Good Clinic is a private practice and does not offer Bulk Billing.

Does Medicare offer a rebate?
Medicare will provide a rebate ($93.35 for psychologists and $137.05 for clinical psychologists) per session for a maximum of 10 sessions per calendar year for individual therapy. You must have a valid GP referral in order to receive the Medicare rebate. Medicare do not provide rebates for family therapy or couples/relationship counselling.

Can I use my private health insurance?
We have HICAPS terminals and are able to process your private health claim at the time of your consultation. Please check with your health insurance provider for details on your level of cover and eligibility to claim.

What is the cancellation policy?
If you need to cancel or re-schedule your appointment, please provide 24 hours notice prior to your scheduled appointment to avoid a cancellation fee. Any changes made to your appointment within 24 hours or non-attendance will attract a 100% cancellation fee which must be paid prior to making any future appointments.

Common Questions

What happens at the first session?
The psychologist will talk you through the treatment process. The psychologist will also ask you for a brief history and what led you to wanting to see a psychologist. All information collected by the psychologist is kept confidential and no-one else has access to your personal information.

How long does therapy take?
It is difficult to answer this question as there are many factors that may be impacting on a person’s mental health. If you have any concerns, please speak with your psychologist at the time of your first appointment.

Will my details be kept confidential?
Psychologists are bound by a professional code of ethics. All data collected by the psychologist will be securely stored and is not accessible by anyone other than the psychologist and the client. Disclosure will only occur if your records are subpoenaed by a court, failure to disclose information would place you or others at risk, or with your prior written approval.

Who are the psychologists at The Feel Good Clinic?
Please see the main page for the bios, qualifications and areas of practice for our team of psychologists.

What conditions will the psychologists treat?
A wide range, including anxiety, depression, stress, workplace stress, harassment and bullying, work/life balance, anger management, trauma, PTSD, grief and loss, relationship counselling, LGBTIQ issues, sex therapy, sexual dysfunction, substance use, neurodivergence, child therapy and family therapy.

Do the psychologists treat children?
Yes – we have several psychologists who will see children and adolescents. We also have psychologists who provide family therapy. Please see practitioner bios on the website for a full list of services.

Do the psychologists write court reports for clients?
Yes. Catriona Daly is a forensic psychologist and provides written court reports for clients. Psychologists can provide expert evidence in family, civil, administrative, or criminal proceedings. Expert evidence from a psychologist can assist a court, or other tribunal, to understand any psychological matters that are considered relevant to the legal proceedings.

Fees for court reporting vary depending on the nature of the report and reports are prepared within 2 weeks of payment being received. Medicare do not provide a rebate for the cost of the initial consultation or for the court report fees.

If you wish to make an appointment for a court report, please ensure you call the office on (02) 9212 5541 to make your appointment, as a 2-hour consultation is required in order to gather all of the information required to write the report. A court report requires a level of investigation that is more detailed and specific than that usually carried out by a psychologist in a treatment situation.

What is the difference between a psychologist and a psychiatrist?
Psychiatrists are medically trained to diagnose and prescribe antipsychotic medication. Psychologists work with clients to develop skills that assist in recovery. The research indicates that medication and therapy combined produce the best treatment outcomes for clients.

What is the difference between a psychologist and an Accredited Mental Health Social Worker?
Accredited Mental Health Social Workers (AMHSWs) and psychologists share a similar goal; helping people achieve healthier and more productive lives. Like other allied health professionals (including psychologists), AMHSWs use a similar range of interventions to help people with mental health disorders, including strategies such as CBT. In addition to offering similar interventions to a psychologist, AMHSWs are also social workers, and so are trained to recognise the broader implications of an individual having a mental illness and the impact on friends, family, work, and education. This gives them a holistic view of mental health.

What is the difference between a psychologist and a counsellor?
All of the psychologists and counsellors at The Feel Good Clinic are trained to deliver evidence-based treatment which has been tested for many years on many people to ensure appropriate standards of service are met. Clinical psychologists complete 6 years of university study and 2 years of supervised practice. Psychologists complete 4 years of university study and 2 years of supervised practice. Counsellors at The Feel Good Clinic are all university trained and registered with ACA or PACFA to deliver optimal outcomes for our patients.

Do only crazy people see psychologists?
No, everyone has challenges – it’s a normal part of life. Psychologists are trained to help you work through any issues you may be experiencing in your life, no matter how big or small.

Adult ADHD Assessments

How does the ADHD Assessment Process Work?
A comprehensive ADHD assessment takes at least 3 sessions to complete:

An initial ADHD assessment appointment is approximately 50-minutes in duration and allows your psychologist to undertake a detailed history and examination to assess your eligibility for the assessment. The cost of this session is billed at the psychologist’s scheduled fee. If you have a valid GP Referral, you can use this to access the Medicare Rebate for this initial appointment.

Please note that an initial assessment does not guarantee your eligibility to proceed with the main assessment. Please discuss this with your psychologist.

Data collection following your initial consultation:

If your psychologist deems you eligible for an assessment, you will be provided with comprehensive paperwork which will need to be completed prior to your main assessment. These are completed by you, as well as your primary support network, and will allow your psychologist to collect important information to support your assessment. This may include corroborative sources of information, screening tools, and medical investigations.

The main ADHD assessment appointment is approximately 50-minutes in duration and involves a review of the data collected after your initial appointment. It also involves a further in-depth history and examination in the context of your collected information.

The cost of this session is $700 +GST with Giulia Brazzoli (Clinical Psychologist) which includes both the session and the report writing. There are no Medicare Rebates or Private Health insurance available for assessments and reporting.

(Please note that in some circumstances, your psychologist may not be able to complete your main assessment in one session, and you will be asked to return for an additional 50-minute appointment.)

Following your main appointment, your psychologist will spend an additional 2-3 hours collating the collected data and preparing a report which will be provided to you. If applicable, this report will include an official diagnosis.

An ADHD report feedback appointment is approximately 50-minutes in duration and allows your psychologist to review your ADHD report and explain to you in detail the findings of the assessment. It also allows you to ask any additional questions and determine your next steps for treatment. The cost of this session is billed at the psychologist’s scheduled fee. There are no Medicare Rebates or Private Health insurance available for this appointment.

Does an ADHD assessment guarantee a diagnosis of ADHD?
No, undertaking an ADHD assessment does not guarantee a diagnosis of ADHD and is dependent on your individual circumstances.

Will my psychiatrist accept an ADHD diagnosis from a psychologist?
Testing by a psychologist may mean that your assessment and diagnosis is not accepted across other clinical specialties, such as psychiatry. Please contact your psychiatrist directly prior to booking in for an assessment to ensure that you will not be required to undertake secondary testing with them.

To learn more, book an appointment at The Feel Good Clinic, or get in touch.
or call (02) 9212 5541