FREQUENTLY ASKED QUESTIONS
Helping you on the way towards Feeling Good.
When is the Clinic Open?
The Feel Good Clinic - Surry Hills is open from 8am - 9pm Monday to Friday, and 9am - 2pm on Saturday. The Clinic is closed on Sundays and public holidays.
The Feel Good Clinic - Barangaroo is open from 8am - 7pm Monday to Friday and closed on weekends and public holidays.
How do I access the Clinic after business hours?
Surry Hills - For appointments after 6pm, please dial 501 on the intercom at the building entrance to gain access. Then take the lift up to level 5. The Clinic is the first suite on your left.
Barangaroo - For appointments after 6pm, please call 9212 5541 to let the psychologist know you have arrived, and they will come to the lobby to collect you.
Where is the Clinic located?
The Feel Good Clinic - Surry Hills is located at Suite 501, 55 Holt St, Surry Hills. The Clinic is a five minute walk from Central Station.
The Feel Good Clinic - Barangaroo is located at Level 35, International Towers One, 100 Barangaroo Ave, Barangaroo. Please ensure you let Reception on Level 35 know you have arrived. The clinic is a five minute walk from Wynyard Station.
Is there street parking available?
Yes, metered street parking is available outside the Surry Hills Clinic. Metered street parking in Barangaroo is very limited.
Is there disability access?
Yes, wheelchair access is available at both locations.
Do I need a referral to make a booking?
No referral is required to see a psychologist, unless you wish to claim a rebate from Medicare.
How long is a session?
All sessions at The Feel Good Clinic are 50 minutes.
How much does a session cost?
Fees for individual counselling sessions are $160, payable at the end of your session. If you have a Mental Health Care Plan from your GP, please make sure you bring it to the first session in order to claim the rebate.
Couple sessions are $190, payable at the end of your session. Medicare do not provide rebates for couples counselling sessions.
When is payment required?
Payment is required at the end of your session and can be made by cash, credit card or EFTPOS. Both locations have HICAPS terminals which can be used to process your medicare or private health insurance claims at the time of your session.
Is bulk billing available?
Bulk billing is only available for senior citizens or upon presentation of a Commonwealth Government Health Care card at the Surry Hills clinic. Bulk billing is only available between the hours of 9am - 4pm weekdays, and clients must bring a Mental Health Care Plan from their GP to their first session. There is no bulk billing available at the Barangaroo clinic.
Does Medicare offer a rebate?
Medicare will provide a rebate of $84.80 per session for a maximum of 10 sessions per calendar year for individual therapy. You must have a Mental Health Care Plan from your GP in order to receive the Medicare rebate. Medicare do not provide rebates for couples or relationship counselling.
Can I use my private health insurance?
We have a HICAPS terminal and are able to process your private health claim at the time of your consultation. Please check with your provider for details on your level of cover and eligibility to claim.
What is the cancellation policy?
If you need to cancel or re-schedule your appointment, please provide 24 hours notice prior to your scheduled appointment to avoid a 50% cancellation fee.
What happens at the first session?
The psychologist will ask you to complete some forms and talk you through the treatment process. The psychologist will also ask you for a brief history and what led you to wanting to see a psychologist. All information collected by the psychologist is kept confidential and no-one else has access to your personal information.
How long does therapy take?
It is difficult to answer this question as there are many factors that may be impacting on a person’s mental health. If you have any concerns, please speak with your psychologist at the time of your first appointment.
Will my details be kept confidential?
Psychologists are bound by a professional code of ethics. All data collected by the psychologist will be securely stored and is not accessible by anyone other than the psychologist and the client. Disclosure will only occur if your records are subpoenaed by a court, failure to disclose information would place you or others at risk, or with your prior written approval.
Who are the psychologists at The Feel Good Clinic?
The psychologists at our practice are Mary Bonich and Dr Louise Metcalf. Please see the main page for their bios, qualifications and areas of practice.
What conditions will the psychologists treat?
A wide range, including anxiety, depression, stress, workplace stress, harassment and bullying, work/life balance, anger management, trauma, PTSD, grief and loss, relationship counselling, LGBTIQ issues, etc.
Do the psychologists treat children?
The psychologists will see clients 18 years and older and do not provide services for children or adolescents.
Do the psychologists write court reports for clients?
Yes. Mary Bonich provides written court reports for clients. Psychologists can provide expert evidence in family, civil, administrative, or criminal proceedings. Expert evidence from a psychologist can assist a court, or other tribunal, to understand any psychological matters that are considered relevant to the legal proceedings.
Fees for a Local Court report are $2200 + GST, and for a District Court are $2600 + GST. The report is prepared within 2 weeks of payment being received.
If you wish to make an appointment for a court report, please ensure you call the office on (02) 9212 5541 to make your appointment, as a 2 hour consultation is required in order to gather all of the information required to write the report. A court report requires a level of investigation that is more detailed and specific than that usually carried out by a psychologist in a treatment situation. The cost of the consultation is $320 and is payable at the end of the session. Medicare do not provide a rebate for the cost of the initial consultation or for the court report fees.
What's the difference between a psychologist and a psychiatrist?
Psychiatrists are medically trained to diagnose and prescribe anti-psychotic medication. Psychologists work with clients to develop skills that assist in recovery. The research indicates that medication and therapy combined produce the best treatment outcomes for clients.
What is the difference between a psychologist and a counsellor?
Psychologists are trained to deliver evidence-based treatment which has been tested for many years on many people. Psychologists generally undertake 6 years of university study and 2 years of supervised practice to ensure the standards of service are met. There is currently no recognised standard of training that counsellors must adhere to in order to practice.
Do only crazy people see psychologists?
No, everyone has challenges - it’s a normal part of life. Psychologists are trained to help you work through any issues you may be experiencing in your life, no matter how big or small.