Last update: 23 March 2020
The health and safety of both our clients and team members is our highest priority.

We wanted to reach out and provide some information on the precautionary steps we are taking to protect our clients (and our team) at the Feel Good Clinic.

Firstly, we want to reassure you that the Feel Good Clinic is here to support you during this difficult time. Our Surry Hills Clinic remains open (as normal) for face-to-face sessions, with most of our practitioners remaining available. However, we are taking a number of additional precautions to minimise the spread of COVID-19. This includes offering secure phone and video sessions for clients who are self-isolating or would prefer to access services remotely. You can read more about the steps we are taking below.

We remain committed to your wellbeing

Extraordinary events can trigger anxiety and stress, which is completely normal (we’re only human, after all!). We want you to know that your mental health is always our #1 priority and that we will continue to be here for you through this.

Remember, social distancing doesn’t have to mean losing social connection. Check-in on your neighbour, support your local cafes, restaurants and corner stores, and make sure you stay in regular contact with family and friends.

If you are struggling through this time, please get in touch.

Our Clinic remains open

Our Surry Hills Clinic is still open for face-to-face sessions during normal Clinic hours. Most practitioners are still available at the Clinic, although some have opted to work remotely during this time.

We have completed a thorough review of the Clinic, and have taken a number of additional precautions to minimise the spread of COVID-19. You can learn more about our updated approach below.

If your practitioner is working remotely, we will contact you shortly to transition your appointment to a video (or phone) session. The pricing will remain the same (we will cover your rebate if you have a valid MHCP from your doctor).

If your practitioner is still seeing face-to-face clients (most are), you can choose whether you would like to continue with face-to-face sessions, or transition to online. Or you can mix and match (just let us know :).

Video & phone sessions are now available

We are offering secure online (video or phone) sessions for any clients who would prefer to connect with us remotely. You can choose the method that works best for you when you book online or over the phone, and you can change your mind at any time (just let us know).

In most instances online sessions (otherwise know as Telehealth) do not qualify for a Medicare rebate. However, in light of the exceptional circumstances, we will cover the rebate for you. That means that, whether you want to have your session at the Clinic, or online, you will pay the same price (the way it should be) – and not be out of pocket. As long as you have a valid Mental Health Care Plan from your GP. This pricing will apply until further notice.

Our online platform is powered by Zoom, a rock-solid and simple to use online video conferencing tool. You can access your session by dialling in from your phone, in a web browser, or by using the Zoom app (receommended). Don’t worry, we will help you through the entire process, including providing all the details of how to access your session – and providing all the support you need to make it a successful session for you.

On completion of your session you will have the opportunity to re-book with our amazing admin team (if you so wish) and an invoice will be emailed to you for payment within 2 weeks (you can pay online using your preferred method).

If you have any questions around online sessions, please feel free to get in touch.

We will cover the Medicare rebate (if needed) for online sessions

Most Australians do not currently qualify for MHCP/Medicare rebates via Telehealth (online/video conferencing).

We hope this changes soon. In the meantime, we want to make sure that this doesn’t compromise your access to service – so we are covering the rebate for you. That means if you have a valid MHCP from your GP and do not currently meet the criteria to qualify for a Telehealth rebate, you will still only pay the gap (which is the practitioners rate minus the rebate).

So, whether you come into the Clinic for a face-to-face session, or choose to have your session online, you will pay the same out of pocket fee. Please get in touch with us if you would like to know more.

A number of people DO qualify for a Telehealth rebate – by living in designated remote areas, or meeting certain COVID-19 criteria. If you would like to learn more about this criteria, and whether you qualify, follow this link. Alternatively, please get in touch and we can take you through your options.

Updated hygiene & sanitation protocols

The health and safety of both our clients and team members is our highest priority. Therefore, we have implemented the following measures at our Surry Hills Clinic during this unprecedented time.
  • The Clinic reception area will be limited to a maximum of 5 clients at any one time. Our reception area can accommodate up to 7 people at any one time (including team members) whilst maintaining an average of 4 square metres separation.
  • If you’ve recently returned from overseas within the last 14 days, please do not enter the Clinic. We will instead organise for your session to be conducted online.
  • If you become unwell within 14 days of visiting the Clinic, please let us know.
  • Upon entry to our Clinic, we ask that you please sanitise your hands at the provided station. In addition, hand sanitisers are located in all practice rooms and bathrooms.
  • Please observe the following hygienic practices, as recommended by the World Health Organization:
    • Avoid coughing/sneezing around others. If necessary, cover your mouth with your elbow (or into a tissue, to be immediately disposed of), as droplets that are exhaled can spread viruses.
    • Avoid touching your eyes, nose, and mouth, to decrease the risk of contracting the virus from contaminated surfaces
    • Maintain at least 1 metre (3 feet) distance between yourself and anyone who is coughing or sneezing.
    • Regularly clean your hands with hand sanitiser (or soap and water where applicable) to kill any viruses picked up on your hands
    • Please note, for hygiene purposes, only staff members are permitted to use the water dispenser in reception. If you would like a refreshment, please ask a staff member who will be more than happy to help you.
  • Our cleaning staff have implemented additional sanitary measures. All contact surfaces and fixtures are continuously and attentively disinfected. All practice rooms and surfaces are wiped down before and after every client attends the practice, as well as sprayed with disinfectant.
  • All payment terminals are being sanitised after each use. Please use cashless transactions where possible.

All clients are entitled to move their session online (via video conference). Please speak to our admin team should you wish to move any current (or future) bookings to our online platform.

We will continue to take all the required precautions and continue to closely follow the advice from the World Health Organization and the Australian Government. We’ll keep you updated with any changes that our business may need to make during this difficult time.

To learn more, book an appointment at The Feel Good Clinic, or get in touch.
or call (02) 9212 5541
Some useful links:
World Health Organization

WHO works worldwide to promote health, keep the world safe, and serve the vulnerable. 

Department of Health

Department of Health works with a wide range of stakeholders to ensure better health for all Australians.

Telephone: 1800 020 103


24-hour counselling, suicide prevention and mental health support

Telephone: 13 11 14

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